Best online casino UK

Top-rated online casinos offer players the best possible experience. This guide tells you everything you need to know about these 5-star casino brands

best online casinos

There are hundreds of online casinos available to players in the UK, but only a small number can consider themselves a best online casino.

These sites excel at the basics such as generous welcome offers and promotions, fair terms and conditions, a great choice of casino games and world class customer support.

They also take the player experience to the next level by offering 24/7 tournaments and reel races, loyalty schemes with missions and tasks and the highest levels of security and privacy.

Most of the best online casinos are run by large operators licensed by the UK Gambling Commission and other highly respected regulators; some are even listed companies on major stock exchanges.

These are five of the best online casinos available to UK players right now:

  1. Casumo
  2. Mr Green
  3. PlayOJO
  4. Unibet
  5. Videoslots

Here at Find MY UK Casino we are very specific about what we look for in a best online casino, which is why we are only prepared to recommend five UK casino brands at any one time.

We have a very stringent testing and review process and only the online casinos that offer the best player experience will make our list of best online casinos.  

We regularly update our list of top-rated online casinos, so keep checking back to make sure you are playing at the best online casinos available to UK players.

 

What is a best online casino:

A best online casino is exactly what it says it is – an online casino that offers a superior experience across all the factors that make your time at the casino entertaining and fun.

Top-rated online casinos achieve this for all the key areas, from design and layout to the games offered via bonuses, promotions, banking, mobile, customer support and security.

Below, we take a closer look at each factor and what makes a best online casino different to other popular online casino brands.

 

Design and layout at a best online casino:

The design and layout of an online casino has a huge impact on the experience you receive as a player. While design differs from casino to casino, the best sites have something in common…

… they are all super easy to navigate and explore. Some will be themed sites while others will take a more traditional approach to how they look and feel, but each stands out from the rest.

When playing at the best online casinos you can easily open your account, deposit and withdraw, find your favourite games, enter tournaments and chat with customer support.

These key areas of the casino are usually no more than one mouse-tap away, meaning you can find what you are looking for quickly and with limited clicking and scrolling.

Top-rated online casinos also come with additional design elements that improve the experience you receive including being able to top up your wagering account without leaving the game.

Some even allow you to play up to four games at the same time from a single screen view.

It is these smart design touches that make the difference between a good online casino and what it takes to be considered a best online casino.

 

The games offered at top-rated online casinos:

Online casinos go to great lengths to pack their portfolios with a huge range of quality online slots, jackpot slots, table, live dealer and instant win games.

Some will even offer additional products such as sports betting, bingo, poker and betting on lottery – all accessible from a single casino account and wagering wallet.

Most online casinos now offer more than 1,000 games but the best online casinos available to UK players can be packed with 3,000+ titles.

Games are offered from all the big-name providers including:

  • Big Time Gaming
  • NetEnt
  • Red Tiger
  • Microgaming
  • Quickspin
  • Yggdrasil Gaming
  • Push Gaming
  • Thunderkick
  • Evolution Gaming
  • NXY
  • Scientific Games
  • IGT

They will also feature titles from up and coming studios such as Northern Lights Gaming, Plank Gaming, Green Jade Games and Fantasma Games.

But it is not just about the quantity of casino games available, if an online casino is to be considered the best those games need to be of the highest quality.

So how do the best online casino operators build out their game portfolios?

To get a better understanding we spoke to Michael Golembo from SkillOnNet, the platform provider behind top-rated online casinos such as PlayOJO, AHTI Games and Cozino.

Q: What goes into building a game portfolio for a best online casino?

A: You need to know what is happening in terms of the latest game trends in that specific market and which titles are currently performing the best.

You also need to understand which providers are the most popular, which have the most potential and what new games and features are in the pipeline.

In short, a good casino game portfolio is about striking a nice balance between quantity and quality and ensuring it is localised for that specific market.

Q: How do you decide which online casino game developers to include and which to leave out?

A: This is purely based on the popularity of the developer and the games they are offering. We also take into account factors such as how they market their games.

For us, we want to offer a game portfolio that has mass market appeal internationally, so we stock our lobbies with the biggest hits from the most well-known providers.

Of course, we also like to showcase games from up and coming developers – games we know will become smash hits as soon as players start playing them.

Q: Why is it important to offer such a wide range of online casino games?

A: You never really know what an individual player wants to play; what graphics catch their eye or the features that excite them or whether they want to mix and match slots with live dealer.

We also have to make sure we offer games they may have played at other casinos before joining one of our brands. If we don’t offer that game, they may go back to the other brand. 

When it comes to it, players want choice and the best way of providing that is to offer them a comprehensive portfolio of online casino games.

Q: What happens if an online casino game is not performing well?

A: Players decide if a game is quality or not. We make sure all the games we provide look great, run well and have a decent RTP but at the end of the day, players determine whether it’s a hit or not.

If the game is not performing well, we will stop marketing it to players. That said, it will remain in our portfolio as some players will still enjoy playing it.

Q: Online casinos often focus on slots but do the best online casinos also offer table games?

A: Table games are crucial if an online casino is to be considered one of the best as not everyone plays slots. A lot of players enjoy table games and live casino.

In that regard, it is important to offer staples such as blackjack, roulette and video poker in both traditional and live dealer format.

Again, the best casinos make sure they offer something for everyone.

 

Bonuses at a best online casino:

Welcome packages and on-going bonuses are a big factor when deciding which online casino to play at, and the best online casinos know this.

As such, they tend to offer some of the most generous incentives to encourage you to sign up to their brand and then continue to play with them over time.

At the best online casinos you can expect a wide range of bonuses including:

  • Deposit match bonuses
  • Free spins
  • No deposit bonus
  • No deposit free spins
  • Cashback
  • Prize wheels

These bonuses offer genuine value, either boosting your wagering account balance, giving you a decent number of free spins on popular games or rewarding you for every bet you place, win or lose.

Top-rated online casinos are also fair and honest about the terms and conditions that come attached to bonuses and rewards.

If there are wagering requirements, they are usually x35 or lower and, in some cases, there may be no wagering requirement whatsoever.

In addition, they often allow for longer periods of time to complete wagering requirements and don’t place limits on max wins from free spins.

Most online casinos offer bonuses to entice players and encourage them to keep wagering and while the best online casinos also do this, their offers provide the most value and the fairest terms.

 

Loyalty schemes at top-rated online casinos:

One of the most important things players consider when deciding where to play is what incentives are offered on an on-going basis and whether the online casino rewards them for their loyalty.

The majority of online casinos available to UK players do run loyalty schemes and VIP clubs, but the best online casinos ensure they offer players the most perks and benefits.

Perks include deposit bonuses, free spins, exclusive tournaments, higher cashback rates and more.

Of course, there are different types of loyalty scheme and VIP club, including:

  • Points based, level up
  • Missions and tasks
  • Cashback on all bets and wagers

In most cases, the loyalty scheme at a best online casino will be attached to a VIP club reserved for the most valuable players and high rollers.

Often invite-only, if you are offered membership you can expect your own account manager, super-fast payments and invites to exclusive events and parties.

What sets loyalty schemes at top-rated online casinos apart from those at other sites is that they offer players of all levels tremendous value.

For example, Unibet does not offer a traditional loyalty scheme and VIP club. Instead, the casino tracks your play and drops personalised rewards in the Bonus section of your player account.

This means the bonuses you receive are tailored to the games you like to play and when you like to play them, ensuring they provide you with the most value.

 

Payments and banking at top-rated online casinos:

Payments and banking is one area in particular where the best online casinos stand out from their rivals, providing super-quick transactions that are safe and secure.

Top-rated online casinos offer a wide range of payment methods including Visa and Mastercard as well as Skrill, Neteller, Paysafecard and even the likes of PayPal and Apple Pay.

Transactions are fast with deposits instant and withdrawals usually taking place the same day you request them so long as you have cleared player ID checks.

The best online casino sites also ensure that transactions are safe and secure while holding customer funds in a separate bank account to operational funds to the level of medium or above.

Read more about how online casinos protect your money.

To learn more about payments and banking at top-rated online casinos, we sat down with Bryan Blake, CEO of payment solution provider, Hexopay.

Q: What payment methods would you expect to find at the best online casinos in the UK?

A: You would expect to find a good selection of quality payment options. This includes standard methods such as Visa, Mastercard, Skrill and Neteller as well as alternative payment methods like Apple Pay and PayPal. The best online casinos know what methods UK players like to use to deposit and withdraw and will make sure they are available.

Q: Currently, what are the most popular payment methods among UK players?

A: The UK is a very established market with the majority of online payments processed via VISA and Mastercard. There is a proportion of online wallet share – PayPal leads this but smaller challenger wallets such as Skrill and MuchBetter starting to break through. Beyond this, the UK market does see some moderate carrier billing processing which is growing in popularity steadily.

Q: Are alternative payment methods such as PayPal, Apple Pay, etc becoming more popular?

A: Yes, very much so. More people are using PayPal, Apple Pay, Revolut and so on when it comes to their day to day banking and payment needs. As such, they also want to be able to use these alternative payment methods when it comes to depositing and withdrawing at online casinos.

Q: How do they make sure their transaction times are among the fastest of all online casinos?

A: They have to be very good at several things. First, they need to be able to quickly identify and verify the player. Then they need to quickly yet securely process the payment internally. Finally, they must have a good working relationship with the various payment methods they support to ensure transactions from the casino to the player are made without delay.

 

Customer service at the best online casino sites in the UK:

Five-star customer support it an absolute must for an online casino to be considered one of the best, with agents available 24 hours a day, seven days a week.

Players must be able to contact agents across telephone, email and live chat regardless of whether they are playing on desktop, laptop, smartphone or tablet.

Agents at top-rated UK online casinos will have undergone extensive training to ensure they can answer player queries and resolve any technical issues they may be experiencing.

And it goes without saying that they must be friendly and professional at all times.

Tore Henriksen, Head of Customer Support at Enteractive, shares his thoughts on what customer service at the best online casinos looks like.

What usually sets really successful online casino brands apart from others is their operations and focus on customer service, and those two things go hand in hand.

Customer service should be at the centre of any online casino as customers are their most valuable asset when it comes to growing their brand and reputation among players.

Customer service needs to be well structure and agents properly trained. They should also be empowered and given the autonomy to actually help players and fix problems.

They should take ownership of each customer they service. As a player, once you receive such high levels of service you will often remain loyal to that brand.

It’s impossible to always deliver the best online casino experience to players, but the great thing about customer support is that if the problem is dealt with properly, players feel even more valued.

Tore Henriksen

Head of Customer Support , Enteractive

 

Top-rated online casinos are responsible and reputable:

The UK Gambling Commission is one of the most established and respected regulators so it’s no wonder the best online casinos hold a UKGC licence.

In fact, it is illegal for an online casino to accept UK players if it does not hold a Gambling Commission licence – of course, all of our recommended brands do.

UKGC-licensed online casinos must meet the highest standards when it comes to protecting players, including providing them with the tools to stay in control of their play.

This includes allowing players to set deposit, wager, loss and session limits, as well as allowing them to cool off and self-exclude.

But the best online casinos take this a step further and go above and beyond in their efforts to ensure their players are happy and healthy.

Mr Green, for example, has developed its Green Gaming tool that combines the answers you give to a short questionnaire with the data it gathers while you play at the casino.

From this, it builds a risk profile of your playing habits and monitors your activity. You can access all of this information and your risk profile from your Green Gaming Dashboard.

Mr Green uses this risk profile to tailor the communications it sends you, while also recommending ways to stay in control of your play.

Adam Doyle, Head of Gaming at TruNarrative, explains just how the best online casino brands combine data and behavioural analysis to help prevent problem gambling.

By combining contextual information and behavioural monitoring, online casino operators can easily identify players that are starting to show signs of problem gambling.

First, they build a profile of an individual’s behaviour at the online casino and use it as a benchmark to monitor how their play patterns develop over time.

This includes the sequence they go through before placing a bet, the time of day they usually bet and other factors such as bet size, session duration and so on.

Technology platforms such as ours then monitor each individual player in real-time for changes in their benchmark playing habits.

These changes are then analysed on the basis that certain patterns and sequences can be used to predict whether that player is potentially developing a problem.

The operator’s customer support team can then intervene and ensure the player receives the support and help that they need.

Adam Doyle

Head of Gaming, TruNarrative

 

The best online casinos for mobile play:

A huge number of UK players now access online casinos from their smartphone and tablet devices meaning they can play their favourite slots, table and live dealer games no matter where they are.

As such, top-rated online casinos must provide their players with the exact same experience on mobile as they do on desktop, from the games offered to loyalty schemes, banking and customer support.

In short, you should receive a seamless experience across all devices.

The best online casinos certainly offer this and usually via a dedicated mobile casino app that is downloaded from the Apple App Store or the Google Play store.

While there is not a massive difference between in-browser mobile casinos and native app mobile casinos, the experience with the latter is usually more polished.

This means games load quicker and play more smoothly. They also include additional features such as TouchID or FaceID login.

That being said, an online casino can still be considered one of the best even if it does not have a mobile casino app – for example, Gate777 scores highly but does not have an app.

 

Online casinos with the best payouts:

A payout is the percentage that an online casino pays back to players in winnings on average. It works in the same way as the return to player (RTP) for slots and casino games.

It is calculated by adding the combined (RTP) of all the slots and casino games offered at the online casino and from that an average payout percentage is determined.

Let’s look at a quick example.

  • An online casino has an average payout percentage of 96%
  • You wager £10 on your favourite slot games
  • On average, £9.60 of your £10 is paid back to players
  • On average, £0.40 of your £10 is kept by the online casino

An online casino’s payout percentage, also known as the return to player (RTP), is an average and doesn’t mean that you will get back 96% of what you put in.

In some cases, you might lose the full £10 or you might land a string of big wins and multiply the £10 you have wagered several times over.

Of course, the higher an online casino’s return to player percentage the more the casino will pay back to its players over time.

Here are three FMUC-recommended online casinos with some of the best payout percentages.

bgo payout percentagecasiplay payout percentageparty casino payout percentage

 

Other factors that make for a top-rated online casino experience:

There are many factors that make for a top-rated online casino and while the points discussed above are the most important, there are other things that need to be taken into account.

This includes how long the online casino has been established, the company and people behind the casino and whether it has a good reputation or not.

New online casinos can offer incredible player experiences, but it often takes a year or more for operators to fine-tune their offerings into one of the best.

When determining what we consider to be the best online casinos, we also look at whether they hold any industry awards as this is a good indication of the quality of the experience offered.

While not essential, online casinos run by publicly listed companies – such as Mr Green and LeoVegas – are often seen as being more trustworthy and reputable than those that are not.

Innovation is another factor – Videoslots, for example, regularly brings never seen before features to the market such as playing up to four online slot games at the same time

By excelling at the basics and pushing the boundaries through innovative and exciting features and tools, online casino brands are well on their way to being the best.

 

How to find the best online casinos in the UK:

If you are looking for the best online casinos in the UK then you are in the right place – this page is dedicated to helping you find the casinos that deliver a top rated online casino experience.

Only a small number of online casinos can consider themselves among the best which is why we only list five of our recommended brands in this category at any one time.

Below, you can see the online casinos that currently offer the best experience to players.

  1. Casumo
  2. Mr Green
  3. PlayOJO
  4. Unibet
  5. Videoslots

FAQs about the best online casino sites in the UK:

Q: What is the best online casino?

A: The best online casino for you will depend on your own preferences but all top-rated casinos have something in common – they offer a five-star experience to their players. Right now, we consider Casumo, Mr Green, PlayOJO, Unibet and Videoslots to be the best online casinos.

Q: What is the best casino in the UK?

A: Again, this is subjective but here at Find My UK Casino we believe that PlayOJO is the best online casino in the UK. Why? Because it offers a huge range of slots, table and live dealer games as well as a great range of payment options and rapid withdrawals. It also imposes no wagering requirements whatsoever. 

Q: Which online casino has the best payouts?

A: Party Casino is the online casino with the best payouts among our recommended UK brands. It returns on average 97.23% of all wagers to players. Just remember that payout percentages are based on an average so you might not get any winnings back from the bets and wagers you make – you may lose money or you may win money.

Q: Can you win money at the best online casinos?

A: Absolutely! Winning is a big part of playing at any online casino, even the top-rated casinos. Players regularly land big wins, including this lucky player who won £3million at Casumo and this one who won £65k at Casino Calzone. It is important to remember, however, that there is no guarantee you will win anything when playing online casino games.

Q: Are online casinos rigged?

A: Online casinos that are licensed by the UK Gambling Commission are not rigged or fixed. This is because they are required to use a random number generator to determine the outcome of all bets and wagers. The RNG has to be tested by an independent third-party to make sure that it is random and fair. Read more about why online casinos are not rigged.

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